Cancellation policy, cancellation form
(1) Right of withdrawal
You have the right to cancel this contract within ten days without giving any reason. The revocation period is ten days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. Conference tickets can be cancelled according to the conditions in §9.
In order to exercise your right of withdrawal, you must inform the WTZ (WTZ Roßlau gGmbH, fax: 034901883 0, e-mail:
) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. In order to comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of revocation
If you withdraw from this contract, WTZ shall return to you all payments received by WTZ from you without undue delay and at the latest within fourteen days from the day on which WTZ received the notification of your withdrawal from this contract. For this repayment, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. Physical goods are to be returned to us by you immediately and at the latest within fourteen days, calculated from the day on which you have informed us of the cancellation of this contract. The deadline shall be deemed to have been met if the goods are dispatched within this period. The costs of the return are not taken over. You only have to pay for any loss in value of the goods if this loss in value is due to your handling the goods in a way that is not necessary for testing the quality, characteristics and functionality of the goods.
Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.